Getting Started
Log in and use the softphone to handle contacts.
After Call Work (ACW) and Wrap Codes
Add wrap codes and notes during or after a call.
Agent Tasks
Receive, create and transfer agent tasks.
Chat
Handle webchats, templates and bot transcripts.
CRM Integrations
3 items
Receive, reply to and forward customer emails.
Enhanced 911 (E911)
Set your address so 911 calls route correctly.
Outbound SMS
Outbound text messages using saved templates.
Reporting & Dashboards
Wallboard and service level metrics for your team.
Templates
Find and insert message templates anywhere.
Transferring Non-Voice Interactions
Send chats, tasks and emails to another queue.
Voice Callbacks
Queued callbacks dial the customer for you.
Voice Calls
Notifications